RESPONSIBLE GAMING

Last Updated: November 2024

www.velocitylottery.ca

Our Commitment

At Velocity Lottery Canada, we believe gaming should be entertaining, not problematic. While we're proud to be Canada's fastest lottery platform, we're equally committed to ensuring our speed never compromises player safety.

Understanding Responsible Gaming

Responsible gaming means playing within your means and maintaining control. Lottery games should be a form of entertainment, not a way to make money or solve financial problems.

Key Principles:

• Play for fun, not for income
• Set limits on time and money spent
• Never chase losses
• Don't play when upset or under stress
• Balance gaming with other activities
• Understand the odds and accept losses

Self-Assessment

Ask yourself these questions honestly:

1. Do you spend more money on lottery tickets than you can afford?
2. Do you hide your gaming activity from family or friends?
3. Have you borrowed money or sold possessions to play?
4. Do you feel anxious or irritable when not playing?
5. Have you neglected work, school, or family due to gaming?
6. Do you play to escape problems or relieve stress?
7. Have you lied about the amount of money or time spent gaming?
8. Do you constantly think about playing or winning?

If you answered "yes" to multiple questions, you may have a gambling problem. We encourage you to seek help.

Our Responsible Gaming Tools

1. Deposit Limits

Set daily, weekly, or monthly deposit limits on your account:

• Limits take effect immediately
• Cannot be increased for 72 hours after setting
• Can be decreased at any time
• Access: Account Settings → Responsible Gaming → Deposit Limits

2. Time Limits

Set reminders for how long you've been playing:

• Pop-up notifications at set intervals
• Session timers visible on dashboard
• Daily play time tracking

3. Loss Limits

Set maximum loss amounts per period:

• Daily, weekly, or monthly loss caps
• Automatically suspends play when limit reached
• Cannot be increased for 7 days

4. Self-Exclusion

Temporarily or permanently exclude yourself from playing:

• Cool-Off Period: 24 hours to 30 days
• Self-Exclusion: 6 months, 1 year, or permanently
• Account suspended during exclusion period
• Cannot be reversed early
• Contact support: [email protected]

5. Reality Checks

Regular notifications about your gaming activity:

• Amount spent and time played
• Win/loss summaries
• Customizable frequency

6. Account History

Full transparency of your gaming activity:

• Complete transaction history
• Play patterns and statistics
• Downloadable reports
• Monthly statements

Warning Signs of Problem Gambling

Be aware of these signs:

• Financial Issues: Borrowing money, unpaid bills, debt
• Emotional Changes: Mood swings, anxiety, depression
• Relationship Problems: Arguments about gaming, isolation
• Work/School Issues: Decreased performance, absences
• Preoccupation: Constantly thinking about gaming
• Chasing Losses: Playing more to recover losses
• Lying: Hiding gaming activity or expenses

Getting Help

If you or someone you know has a gambling problem, help is available:

Canadian Resources:

• Problem Gambling Helpline
  1-866-531-2600 (24/7 confidential support)
  Free counseling and referral services
• Gamblers Anonymous Canada
  Support groups across Canada
  Website: gamblersanonymous.org
• ConnexOntario
  1-866-531-2600 (Ontario)
  Problem gambling services and treatment
• Responsible Gambling Council
  responsiblegambling.org
  Information, resources, and support tools

Family Support:

• Gam-Anon: Support for family members affected by problem gambling
• Family Counseling: Available through provincial health services

For Parents and Guardians

Protect minors from underage gambling:

• Keep login credentials secure
• Monitor device and internet usage
• Use parental controls and website blocking
• Discuss responsible gaming with children
• Report suspected underage gambling to us immediately

Our Policies

Age Verification

All accounts undergo strict age verification:

• Government-issued ID required
• Third-party verification services
• Immediate suspension of underage accounts
• Full refunds for underage deposits

Marketing Standards

Our marketing follows responsible gaming principles:

• No targeting of minors or vulnerable groups
• Clear odds and risk information
• No promotion of excessive play
• Responsible gaming messages in all materials

Staff Training

All Velocity staff receive training on:

• Recognizing problem gambling signs
• Responsible gaming resources
• Supporting customers seeking help
• Enforcing age restrictions

Contact Us for Support

For responsible gaming support or to activate self-exclusion:

• Email: [email protected]
• Phone: 1-877-FAST-WIN
• Live Chat: Available 24/7

www.velocitylottery.ca
Fast gaming. Safe gaming. Your wellbeing is our priority. We're here to help 24/7.