Privacy Policy

Introduction

Welcome to VelocityLottery.com ("we," "our," or "us"). This Privacy Policy explains how CAPITAL SOLUTIONS SRL, operating under license from Loto-Québec, collects, uses, discloses, and protects your personal information when you use our website and services.

By accessing or using VelocityLottery.com, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Account Information: Name, email address, phone number, date of birth, residential address
• Identification: Government-issued ID for age and residency verification
• Financial Information: Payment method details, transaction history, winnings records
• Communication Data: Records of correspondence with our support team

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies: Information collected through cookies and similar technologies

How We Use Your Information

We use collected information for the following purposes:

Information Sharing and Disclosure

We may share your information in the following circumstances:

Regulatory Authorities

We share information with Loto-Québec and other regulatory bodies as required by law and our licensing agreements.

Service Providers

We work with trusted third-party service providers who assist us in operating our website and services, including:

• Payment processors
• Identity verification services
• Customer support platforms
• Email and communication services
• Analytics and marketing tools

Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or to protect our rights and interests.

Data Security

We implement robust security measures to protect your personal information:

While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Your Privacy Rights

Under Québec privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to certain processing of your information
• Right to Portability: Request your data in a portable format
• Right to Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookies Policy.

You can control cookie settings through your browser, but disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements (typically 7 years for financial records)

After this period, we securely delete or anonymize your information.

Children's Privacy

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: